Welcome to Traveronto.com! These terms and conditions ("Terms") govern your use of the services provided by Traveronto.com ("we," "us," or the "Company") through our website, mobile application, and other platforms (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.
1. Services
Our Platform offers various travel-related services, including but not limited to flight bookings and hotel reservations. We act as an intermediary between users and service providers, facilitating bookings and transactions. All bookings made through our Platform are subject to availability and the terms and conditions of the respective service providers.
2. User Accounts
You are required to create an account to access certain features of the Platform. When creating an account, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3. Booking and Payments
By making a booking through our Platform, you agree to abide by the terms and conditions of the respective service providers, including but not limited to cancellation policies, refund policies, and payment terms. You authorize us to facilitate payments on your behalf and acknowledge that we may charge applicable fees for our services as mentioned on the transaction.
4. User Conduct
You agree to use the Platform in compliance with all applicable laws and regulations and in accordance with these Terms. You further agree not to:
- Use the Platform for any unlawful or fraudulent purpose.
- Post, transmit, or otherwise make available any content that is defamatory, obscene, or otherwise objectionable.
- Interfere with the operation of the Platform or engage in any activity that may disrupt or impair the functionality of the Platform.
- Attempt to gain unauthorized access to any part of the Platform or to other users' accounts.
5. Intellectual Property
All content and materials available on the Platform, including but not limited to text, graphics, logos, images, and software, are the property of the Company or its licensors and are protected by intellectual property laws. You may not modify, reproduce, distribute, or create derivative works based on such content without our prior written consent.
6. Privacy Policy
Our privacy practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
7. Disclaimer of Warranties
8. Limitation of Liability
in no event shall the company, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform or the services provided through the platform, whether based on warranty, contract, tort, or any other legal theory, even if the company has been advised of the possibility of such damages.
9. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with laws and regulations in the jurisdictions where Traveronto operates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of where Traveronto operates.
10. Modifications to Terms
We reserve the right to modify or update these Terms at any time, in our sole discretion. Any changes to these Terms will be effective immediately upon posting. By continuing to use the Platform after such changes are posted, you agree to be bound by the revised Terms.
11. Service Charges
For both domestic and international flight bookings and hotel reservations, a service charge of up to 5% of the total value will be applied. For any other services such as refunds, cancellations, or changes to bookings, a fixed service charge of $25 will be applied per transaction. All service charges are non-refundable. Service charges are in addition to any applicable taxes, fees, and airline-imposed charges. Traveronto reserves the right to modify service charges without prior notice.
12. Cancellation without Refund
Traveronto was able to secure a great price for your original flight. However, cancelling your ticket and exchanging it for a future flight may be subject to restrictions and/or additional costs. Prices for replacement flights may be higher than what you originally paid, and may involve less choice, due to the limitations imposed by the airlines for flight exchanges. Potential restrictions and/or limitations include:
- Fares eligible to rebook in the future may be limited to the same fare type and/or fare class as your original ticket(s).
- Your original ticket price consisted of individual fare and taxes components. In some cases, the original fare and taxes components of your original ticket may be respectively limited to the fare and tax portions of your new itinerary.
- The original value of your ticket(s) is non-refundable and non-transferable from one traveler to another.
- If the cost of your new flight is greater than your original ticket, you will need to pay the remaining difference in price. If the cost of your new flight is less than your original ticket price, you may lose the remaining value depending on the airline policy.
- You may be restricted to rebooking a ticket that has the same origin and/or destination as your original ticket.
- The booking date and/or travel date of your trip must be within the validity period allowed by the airline (e.g., 12 or 24 months from the original ticket purchase date or travel date, depending on the airline policy).
- You must rebook a ticket with the same airline as the original ticket(s).
- The value of your original ticket cannot be used for the purchase of ancillary services;
Upon rebooking, you may be charged an Exchange fee per passenger by the airline.
Your reservation must be canceled prior to the scheduled departure date or you risk losing the full value of your ticket.
You must rebook your new flight(s) through Traveronto. You can rebook by contacting one of our Customer Service Agents or by logging into “Manage My Booking” on our website.
13. Cancellations, Changes, and Refunds
Bookings cannot be canceled or changed, and are non-refundable, unless otherwise expressly stated as part of your booking or in these Terms. Your ability to cancel, or change or Booking., or to obtain a refund for your Booking, is subject to any airline fare rules and regulations. If you find that you must cancel a Booking for any reason, please contact us, on a case-by-case basis, permit changes to, the cancellation of, or refunds for, Bookings. We will assist you in this process. In the event that your Booking can be canceled, changed or refunded in accordance with the foregoing, (a)
we will charge you the fees set out in in these terms and conditions policy as applicable, and (b) Travel Service Providers may charge you additional fees. If your Booking is for an airline ticket, even if your airline ticket Booking is non-refundable:
- Your Booking may be eligible for a full fare refund if canceled within 24 hours of the day your Booking was completed. However, even if such cancellation is permitted, you will be charged the applicable fees, as stated in the service charges clause.
- In certain cases, the airline may allow you to cancel without refund and apply the value of your original ticket towards a future ticket purchase by the same traveler on the same airline. As stated in this terms and conditions.
14. Contact Us
If you have any questions or concerns about these Terms or the Platform, please contact us at info@traveronto.com.
